PRIVACY POLICY

1. Who are we?

Generous S.A.  ·  9 Rue de l'Atelier, 1480 Tubize, Belgium

VAT: BE 0845.877.612  ·  Email: christophe@generous.eu  ·  Tel: +32 (0) 477 63 67 95

We are responsible for processing your personal data collected via the website www.generous.eu.

2. What data do we collect?

We only collect data necessary for the proper functioning of our services:

•  Identification data: name, first name, email address

•  Delivery data: postal address, phone number

•  Order data: products ordered, purchase history

•  Connection data: IP address, browser type, pages visited

•  Communication data: messages sent via the contact form or by email

3. Why do we use your data?

•  Processing and delivery of your orders

•  Management of your customer account

•  Sending our newsletter (only with your explicit consent)

•  Responding to your requests via the contact form

•  Improving our website and services

•  Compliance with our legal and tax obligations

4. Legal basis for processing

•  Contract execution: processing your orders

•  Consent: newsletter and non-essential cookies

•  Legitimate interest: improving our services and site security

•  Legal obligation: accounting and tax obligations

5. Sharing your data

We never sell your personal data to third parties. We can only share it with:

•  Our secure payment provider (Stripe or equivalent) for transaction processing

•  Our carrier for the delivery of your orders

•  Odoo S.A., our e-commerce and ERP platform, hosted in the European Union

All our providers are contractually required to protect your data in accordance with the GDPR.

6. Retention period

•  Order data: 10 years (legal accounting obligation)

•  Customer account data: duration of the business relationship + 2 years

•  Newsletter: until unsubscribed

•  Cookies: maximum 13 months

7. Your rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

•  Right of access to your data

•  Right to rectification

•  Right to erasure ("right to be forgotten")

•  Right to restriction of processing

•  Right to data portability

•  Right to object

To exercise your rights, contact us at: christophe@generous.eu

In case of an unresolved dispute, you can file a complaint with the Belgian Data Protection Authority: www.dataprotectionauthority.be

8. Cookies

Our site uses cookies to ensure its proper functioning and improve your experience. You can manage your preferences via our cookie banner during your first visit.

•  Essential cookies: necessary for the operation of the site (cart, session)

•  Analytical cookies: anonymized audience measurement (Google Analytics)

•  Marketing cookies: only with your consent

9. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or disclosure.

10. Changes

We reserve the right to modify this policy at any time. The current version is always available on this page. In case of substantial changes, we will inform you by email.

Generous S.A.  ·  www.generous.eu  ·  #generousbakery